line FAQ — Deposits, Accounts and Withdrawals

In most cases a deposit is added to your line account within a few minutes. If your balance has not increased after 15 minutes, first collect the transaction ID (TrxID) from your mobile wallet. Then contact line's 24/7 live chat with that TrxID and the time of transfer — the support team will resolve the issue quickly. There may be a slight delay during periods of high network traffic, but the money is not lost.

After logging in to line, go to the "Deposit" option and select Nagad. Send money from the Nagad app to the number shown on screen and submit the transaction ID on the site. Deposits can be made from a minimum of ৳100. The payment number may change daily, so always confirm the latest number from the site before sending — if you send to an old number, the deposit may not be credited.

line does not charge any separate processing fee on deposits. However, bKash, Nagad, Rocket and Upay each may have their own "Send Money" charge, which is deducted by the wallet operator. Check the relevant wallet's app or website to find out the charge amount. The full amount you deposit will be added to your gaming balance by line.

line currently supports deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. These are the most popular mobile payment services in Bangladesh, so payments can be made easily from any Android or iOS phone. The minimum deposit amount is the same for every method. Rocket is Dutch-Bangla Bank's mobile wallet service, so it is familiar to DBBL cardholders.

The minimum deposit at line is just ৳100 — and this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket or Upay, you can start playing line slot games from ৳100. All types of games are accessible even on a small budget. However, it is worth reading the bonus terms before claiming the welcome bonus.

At line, a username must generally be between 6 and 20 characters and may only use English letters and numbers — spaces and special characters are not accepted. A password should be at least 8 characters long, and using a mix of uppercase letters, lowercase letters and numbers keeps your account more secure. Do not use simple or easily guessed passwords (such as 123456), and never share your password with anyone.

There are a few common reasons for login problems: a wrong password, Caps Lock being on, or entering the wrong username. If you have forgotten your password, use the "Forgot password?" option on the line login page. Entering an incorrect password repeatedly may temporarily lock the account — in that case, wait a while or contact support. Clearing your browser cache often resolves the issue as well.

No. Under line's rules, a person may operate only one account. Attempting to open two accounts using the same name, phone number or wallet number may result in both accounts being cancelled and the balance being forfeited. If you are having trouble accessing an existing account, contact support instead of opening a new one.

To register at line you need an active mobile number and a mobile wallet (bKash, Nagad, Rocket or Upay) registered in your name. You must provide your correct name and date of birth at registration, as these are checked during KYC verification. Please note that you must be at least 21 years old to open an account at line.

Yes, line supports login from any device. When logging in from a new device for the first time, you may need to verify an OTP for security — this will be sent to your registered mobile number. If you log in on a public or shared device, always log out when the session ends and do not save your password.

line uses SSL encryption technology to keep all personal information secure. Documents submitted for KYC verification are used only to confirm identity and are not shared with third parties. You can read line's privacy policy for more details. Any questions about the site's data protection practices can be directed to the support team.

KYC (Know Your Customer) verification is carried out primarily for account security — it confirms that the account is being operated by its actual owner. line may request this verification before a withdrawal or during large transactions. It is also important for keeping the accounts of those under 21 protected. KYC is also an essential part of responsible gaming policy.

Common reasons for verification being rejected include: the image is unclear, not all information on the document is visible, or the photo submitted is blurry or cropped. Another common reason is a mismatch between the name on the NID and the name registered in the wallet. Contact support to find out the specific reason — once you know the reason, you can resubmit the correct documents. Try again with a clear photo taken in good lighting.

You can generally continue gaming normally after registration. However, line may automatically request KYC verification when you make your first withdrawal or when a significant amount has accumulated in the account. Verification may also be required for unusual transaction activity or when updating account information. Completing verification in advance speeds up the withdrawal process.

Yes, this is very important. The name given at registration on line and the name registered on the mobile wallet you use for deposits or withdrawals must be the same. A name mismatch may cause a withdrawal request to be blocked. Use the name on your national ID card at registration and keep the wallet name the same.

Slot games generally contribute the most toward meeting wagering requirements. Live casino games such as Baccarat, Roulette, and card games also count toward wagering, though contribution rates may differ. Cricket or other sports bets may also count toward wagering. Read line's terms and conditions or ask support to find out the contribution rate for specific games.

Yes, each bonus at line has a set validity period — if the wagering requirement is not met within the specified time, the bonus balance is automatically cancelled, though the original deposited amount is generally unaffected. Note the expiry period when you claim a bonus. The validity periods for the welcome bonus, weekly rewards and other offers may differ.

The line welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳20,000. The wagering requirement for the bonus is 15 times the bonus amount. Example: depositing ৳1,000 gives a bonus of ৳2,000 and a total balance of ৳3,000. The wagering requirement for this bonus = ৳2,000 × 15 = ৳30,000. This means the bonus winnings become withdrawable once ৳30,000 in total bets has been placed.

No, the line welcome bonus can be received only once per account — at the time of the first deposit only. In subsequent weeks, various regular offers are available, including the "Weekly line Reward" (30% bonus, up to ৳5,000), "Live Table Festival" and "Cricket line Dhamaka". Attempting to claim the bonus by opening two accounts may result in both accounts being closed.

Yes, line generally allows you to cancel a bonus. However, cancelling a bonus will void any winnings earned from that bonus — only your original deposit amount will remain. Contact support if you wish to cancel a bonus. It is best to decide before you start wagering. You will find more advice on managing bonuses in the Responsible Gaming section.

Withdrawal requests at line are generally processed within 30 minutes to 3 hours. This timeframe applies to all methods — bKash, Nagad, Rocket and Upay. However, it depends on whether your account's KYC is complete. If the withdrawal has not arrived within this time, contact support — having your withdrawal ID ready will help resolve the issue faster.

Yes, winnings earned from a bonus can be withdrawn — but the wagering requirement must be met first. For the welcome bonus, the bonus amount must be wagered 15 times. Once the wagering requirement is fulfilled, the bonus balance is automatically marked as withdrawable. Before withdrawing, confirm how much is withdrawable from the balance section of your account.

line keeps the withdrawal process running 24 hours a day, seven days a week. Withdrawals made at night or on Fridays and Saturdays generally arrive within the same timeframe — that is, within 30 minutes to 3 hours. On days with major cricket matches such as BPL or T20 World Cup games, a large number of withdrawal requests may come in at the same time, which could cause a slight additional delay.

The minimum withdrawal amount at line is ৳800. The system will not accept a withdrawal request below this amount. If your balance is ৳800 or more, you can withdraw via bKash, Nagad, Rocket or Upay. When withdrawing, you must use a wallet number registered in your own name; requests to send to someone else's number will be rejected.